FAQs

Products FAQs:

How long do your soaps last?

A 4-4.5 oz bar of soap lasts approx. 30 days with general daily use. A 5-5.5 oz bar will last up to approx. 45 days with general daily use.
**Note: Want your bar to last as long as possible, keep bars dry in between uses with a boardwalk soap dish, available here under Accessories!

Do you sell anywhere else besides online?

As of September 2022, we are back to doing events. Updates will be made in the Announcement bar of our website and a list of events can be found on our Facebook page here. We will keep this updated as much as possible.

Do you use (natural) essential oils or (synthetic) fragrance oils?

We use both. In our Featured Products/Collections, you'll find that our "Natural Essentials" and "Goat's Milk" soaps are only created with high-quality cosmetic-grade pure essential oils; while our Limited Edition and Monthly Soap Releases are typically made with phthalate*-free synthetic fragrances. Some scents such as vanilla, coconut, berry, chocolate, and florals cannot be created as an essential oil -or- they are extremely expensive to obtain as an essential oil.

*Phthalates are mainly added to plastics to increase their flexibility, transparency, durability, and longevity. They are also known for disrupting your endocrine/reproductive system.

Are your soaps vegan?

We mostly use plant-based oils and butters. We do NOT use lard in any our products. As of October 2022, we are in the process of experimenting with tallow in our formulation as part of a collaboration with a local beef farm. While some products are not completely vegan, due to the use of honey and/or goat's milk, they are NOT gluten-free as manufacturing/testing practices and guidelines are too involved for a single-person operation to become "certified". Soaps may contain tree nut oils such as sweet almond oil, as well as coconut oil or coconut milk, avocado oil and/or sunflower oil, and in some instances, we use vitamin E oil. We no longer use canola oil or rice bran oil due to growing/harvesting practices. We do our best to provide a full list of ingredients with each soap on our Products page. Please feel free to reach out to us if you have any questions about the quality or trace amounts used in the making of our soaps and products.

Why do you use Sodium Hydroxide/Lye?

We use the cold process method to make soap. True Soap cannot be made without the use of sodium hydroxide/lye (NaOH). Lye "consumes" and binds to the oil molecules and the resulting transformation produces saponified oils (soap) and glycerine (a natural by-product) of the process. This process is called “Saponification".

Side-note: We are also asked if we make "lye soap". Traditionally, lye soap was made with tallow or lard and pot-ash and unscented. Since things have become more modernized and sophisticated, our soaps are more "fancy lye soaps", because we use fragrances and essential oils. Regardless, it's still "lye soap" made with lye. We do try to keep in stock our Oatmeal Milk & Honey soap which is an unscented soap, made with plant-based oils, goat's milk, colloidal (finely powdered) oatmeal, and honey.

Do you use any other types of "chemicals" in your soaps?

Sometimes we use soap-and-skin-friendly ingredients, such as Sodium Lactate (which is essentially a liquid salt, and acts as a hardening agent to help with the unmolding process when using single cavity or silicone molds). We also may from time to time test a recipe using other synthetic ingredients, such as Potassium Cocoate (coconut oil-based glycerin), Optiphen (paraben- and formaldehyde-free), or Polysorbate 80 (water-soluble emulsifier). These act as sudsy-agents, preservatives or emulsifiers. We try to do our best to list the reasons why these ingredients are used in particular recipes and/or products. If you find a listing on our website that doesn't explain what/why the ingredient was used, please feel free to email us an informative request here.

**DISCLAIMER** for soaps and other body products we make...

For External Use Only. Keep away from eyes and children without adult supervision. Do not use if allergic to any ingredient listed. Discontinue use if rash, redness or itching occurs.

Note: Because each batch is handmade, variations in bar shape, size, color and texture may occur. No two bars or batches are alike. :)

Additional Disclaimer: We do not make statements or claims that have not been evaluated by the FDA. The information on this site is not intended to prevent, diagnose, treat, or cure any disease. Please consult your doctor for health-related advice.

Shipping FAQs:

When will I receive my order?

Please allow 1-2 business days for order processing. Transit times will be dependent on USPS.

How much do you charge for shipping?

We typically charge a $9.99 flat rate shipping fee on orders under $35. We offer FREE Shipping on orders over $75 or more. *unless otherwise stated* We reserve the right to change the minimum for orders to receive free shipping through generous promotions we hold throughout the year. If you have any questions regarding this policy, please feel free to reach out to us here.

Terms and Conditions:

Please contact us here if you have any questions or problems with your order.

The following items cannot be returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns/exchanges for:
    -Custom or personalized orders
    -Intimate items (for health/hygiene reasons)
    -Items on sale, closeouts/discounted items or discontinued

Conditions of return/exchange:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Incomplete/Inaccurate Addresses:

If a customer provides an incomplete or inaccurate address upon submission of an order, and the order is shipped, becomes undeliverable and then returned to Sacred Roots Co; packages returned due to customer providing an incorrect or incomplete address will be reshipped at the customer's expense or funds from sale will be forfeited. This applies to all orders, whether a customer originally paid for shipping or not.